Privacy Policy

Introduction

Scarlet Bark operates scarlet-bark.com and provides guided walking experiences across Australia. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.

We are committed to protecting your privacy and handling your data transparently. By using our services or website, you agree to the practices described in this policy.

Information We Collect

Information You Provide

When you book a walking experience or contact us, we collect:

• Name and contact details (email address)
• Booking preferences (preferred dates, number of participants)
• Relevant health or accessibility information you choose to share
• Payment information (processed securely through third-party providers)
• Communication history with our team

Automatically Collected Information

When you visit our website, we may automatically collect:

• Browser type and version
• Device information and operating system
• IP address and general location data
• Pages visited and time spent on site
• Referral source

How We Use Your Information

We use collected information for:

• Processing and confirming your booking requests
• Communicating about your scheduled walks and sending preparation materials
• Providing customer support and responding to inquiries
• Improving our services and website experience
• Complying with legal obligations and safety requirements
• Sending occasional updates about new experiences (you may opt out anytime)

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in these circumstances:

• Service Providers: Trusted third parties who assist with payment processing, email communications, or website hosting, under strict confidentiality agreements
• Legal Requirements: When required by law, court order, or governmental authority
• Safety Situations: Emergency contacts may receive your information if safety concerns arise during walks
• Business Transfers: In the event of merger, acquisition, or asset sale, with notice to affected users

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:

• Secure socket layer (SSL) encryption for data transmission
• Restricted access to personal data by authorized personnel only
• Regular security assessments and updates
• Secure storage systems with backup protocols

However, no internet transmission is completely secure. We cannot guarantee absolute security of information transmitted to our website.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Booking information is typically retained for seven years for accounting and legal purposes. Marketing communications data is retained until you opt out.

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request copies of your personal data we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Restriction: Request limitation on processing of your data
• Portability: Receive your data in a structured, commonly used format
• Objection: Object to processing of your personal data for certain purposes
• Withdrawal: Withdraw consent for data processing (where applicable)

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance website functionality and analyze usage patterns. See our Cookie Policy for detailed information about the cookies we use and how to manage them.

Third-Party Links

Our website may contain links to external sites not operated by us. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any sites you visit.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this policy.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on this page with a new "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

For questions, concerns, or requests regarding this Privacy Policy or our data practices, contact us at:

Email: [email protected]
Address: 127 Wattle Grove Lane, Fitzroy, Victoria 3065, Australia